Privacy Policy
Your privacy is important to us. Learn how we protect and manage your data.
GDPR & Data Protection Compliant
Last updated: January 15, 2024. We comply with global data protection regulations including GDPR and Kenya's Data Protection Act.
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Introduction & Scope
NOVA NEST Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and services.
Scope: This policy applies to all users including property seekers, property owners, real estate agents, and website visitors.
Information We Collect
2.1 Personal Information
👤 All Users
- • Name & contact information
- • Email address & phone number
- • IP address & device information
- • Usage data & preferences
🏠 Property Seekers
- • Search criteria & preferences
- • Saved properties & searches
- • Communication history
- • Location data
👨💼 Agents & Owners
- • Professional credentials
- • License numbers
- • Property portfolio data
- • Financial information for payments
📊 Website Analytics
- • Page views & session duration
- • Click patterns & heatmaps
- • Referral sources
- • Device & browser information
2.2 Automatic Data Collection
We automatically collect technical information about your device and browsing behavior through cookies, web beacons, and similar technologies.
How We Use Your Information
🎯 Service Delivery
- Property matching & recommendations
- Account management & authentication
- Transaction processing & communications
📈 Analytics & Improvement
- Website performance optimization
- User experience enhancement
- Feature testing & development
📧 Marketing & Communications
- Personalized property alerts
- Service updates & announcements
- Targeted advertising (with consent)
🛡️ Security & Compliance
- Fraud prevention & detection
- Legal compliance & regulatory requirements
- Contract enforcement & dispute resolution
Legal Basis: We process your data based on contractual necessity, legitimate interests, legal obligations, and with your consent where required.
Data Sharing & Disclosure
Service Providers
We share data with trusted partners for payment processing, hosting, analytics, and customer support.
Real Estate Professionals
Property seekers' contact information may be shared with agents for property inquiries and viewings.
Legal Requirements
We may disclose information to comply with legal obligations, court orders, or government requests.
Business Transfers
In case of merger, acquisition, or sale, user data may be transferred to the new entity.
No Sale of Personal Data: We do not sell your personal information to third parties for their marketing purposes.
Your Data Protection Rights
Exercise Your Rights
To exercise any of these rights, contact our Data Protection Officer at privacy@NOVA NESTestate.com
Data Security & Retention
7.1 Security Measures
🔒 Technical Safeguards
- • SSL/TLS encryption
- • Secure data centers
- • Regular security audits
- • Access controls & authentication
🛡️ Organizational Measures
- • Employee training
- • Data protection policies
- • Incident response plans
- • Vendor security assessments
7.2 Data Retention
We retain personal data only as long as necessary for the purposes collected, including to meet legal, tax, and regulatory requirements. Typical retention periods:
- • Active accounts: Until account deletion request
- • Property transactions: 7 years for legal and tax purposes
- • Marketing data: Until consent withdrawal
- • Analytics data: 26 months aggregated and anonymized
Data Breach Notification
In the event of a data breach that may risk your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by law.
International Data Transfers
As a global real estate platform, your data may be transferred to and processed in countries outside of Kenya. We ensure such transfers are protected by appropriate safeguards:
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses
- • Binding corporate rules
- • Certification mechanisms
Note: By using our services, you consent to the transfer of your data to countries that may have different data protection laws than Kenya.
Questions & Contact
For privacy-related questions or to exercise your rights, contact our Data Protection Officer:
🏢 NOVA NEST Real Estate, Data Protection Office, Westlands, Nairobi, Kenya